Listening, Dialogue and Time: Critical Components of Effective Resident Engagement and Participation
"Sticky wickets" challenge every community, from landfill locations and road expansion, to higher taxes and other hot-button issues. Emerging issues may be the hardest to address, because your citizens may not recognize that a problem even exists. Hot-button issues involve emotion, which sometimes makes it more difficult for government solutions to be heard. During these discussions, it is important for local government to show that it has listened and is still listening, and that it cares. This session will focus on strategies and practices that work to promote dialogue and understanding between local government and citizens when the stakes are high.
Presenters: Will Hampton - City of Round Rock, TX; Jacqueline Lambiase, Ph.D. - Texas Christian University