3CMA Help, Please Requests

Intranet / Internal Website 

Nannette Rodriguez, Chief Communications Officer, Clerk & Comptroller, Palm Beach County, Florida writes: 
"WANTED: New intranet! We are still in the pre-planning stage for our new intranet using Microsoft’s Sharepoint. I want to hear from you if you’ve recently redesigned your internal website: Lessons learned; do and don’ts; what platform did you use; did you add any widgets or apps for engagement, photos or other; and most of all, share screenshots of the pages you are most proud of. Thanks!" 
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Mail Room Policies and Procedures

Kiara Jones, Deputy Communications Director, City of Raleigh, North Carolina writes: 
"I have been tasked with managing our mail room and it is in dire need of policies and procedures to get the administrative side of it streamlined and up-to-date. Do any of you manage/run mail rooms and if so, can you pass along any policies, best practices, or procedures you may have?" 
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Citywide Newsletter 

Lindsey N. Baker, Intergovernmental Relations/Public Information Officer, City of Denton, Texas writes: 
"Hello All! The City of Denton has a new CM who is interested in getting a citywide newsletter put together for all residents. Was hoping to get some research info here and pick your brains; who out there has a newsletter? If so, what is the frequency of the publication, format (e-newsletter, brochure, magazine-style, etc.), form of delivery (electronic, direct mail, UB insert, etc.), and general content? Any advice, tips, or lessons learned? Thanks so much!" 
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