3CMA

Job Posting - Customer Service Coordinator

Public Works Department/Solid Waste Division

This highly responsible position oversees customer service delivery and/or community outreach initiatives for the assigned department; may provide direct supervision of customer service/administrative staff.

Essential Job Functions:

  • Develops relationships with customers and the community through outreach and public awareness programs.
  • Ensures communication with customers is courteous and handled in a professional manner whether in person, on the telephone or by mail.
  • Investigates and satisfactorily resolves more complex customer concerns/complaints in accordance with established guidelines.
  • Maintains accurate records of conversations and activities.
  • Initiates and oversees special grant-funded programs and projects.
  • Develops and oversees departmental presentations, outreach programs, and correspondence.
  • Prepares and distributes various management reports.
  • Oversees all aspects of office operations, including developing and maintaining customer service policies, communications, procedures and training.
  • Supervises, trains, monitors and evaluates the performance of any subordinate personnel.
  • Assists in budget preparation, including establishing priorities and allocation of resources.
  • Responsible to cross-train and act as back up for other Customer Service Coordinators and other areas of the department.
  • Assignments may include evening or weekend work.

Knowledge/Skills/Abilities:
Education, Experience, Licenses and Certifications:

  • Minimum of a Bachelor’s Degree in Business or related field. A minimum of four (4) years experience in customer service and/or public relations, including two (2) years supervisory experience. 
  • Possession of or ability to obtain a valid state driver’s license by date of hire.
  • (A comparable amount of training, education and/or experience may be substituted for the above qualifications.)

Salary:

  • $22 per hour, Full-time

Position closes October 22, 2014

Complete details can be found in the Member Services area of the 3CMA Website.

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