Note: Session times and topics are subject to change.
Tuesday - September 6, 2022
Board of Directors Meeting
Wednesday - September 7, 2022
Smartphone Video Lab: Using Recorded Video and Livestreaming to Create Compelling Content!
Something to Talk About: Social Media Content Bootcamp (Note: This session will begin at 8:00 am)
Walking the Walk: Crisis Communications in Practice
General Conference Registration Begins
Gathering for First Timers
Why a Complaint isn't Always a Complaint
Becoming a Complaint Free person means practicing healthy communication skills and speaking directly and only to the person who can resolve your issue.
You, your co-workers, and managers may hear hundreds of complaints on a weekly basis. In this fast-paced, informative and humorous presentation, you’ll walk away with tips to help better understand why a complaint isn't always a complaint, how to become a better listener, and learn:
What’s wrong with complaining? (Complaining’s destructive effects on health, happiness, relationships, and career)
What is (and isn’t) a complaint?
The 5 reasons people complain (as remembered by the acronym G.R.I.P.E.)
How to get other people (and ourselves) to stop complaining
Positive leadership in a negative world
Once you understand that people only complain for 5 reasons you can break out of the negativity spiral and work towards a solution.
Presenter: Will Bowen - Founder of the Complaint Free Movement
Thursday - September 8, 2022
For the Love of Cities... Revisited
Join author Peter Kageyama for a conversation about emotionally engaging with our places and how the stories we tell create the basis for that relationship. The role of communications is central to healthy relationships and Peter will explain how we are in relationships with our places, but too often do not think about that connection.
Presenter: Peter Kageyama - For the Love of Cities Peter Kageyama is the author of For the Love of Cities: The Love Affair Between People and Their Places, the follow ups, Love Where You Live: Creating Emotionally Engaging Places and, The Emotional Infrastructure of Places. In 2021, he released For the Love of Cities REVISITED, a revised and updated version of the award winning book. Peter is a Senior Fellow with the Alliance for Innovation, a national network of city leaders and a special advisor to America In Bloom.
Strengthen your Crisis Communications Response with the Right Foundation
Facing the news media can be nerve-racking even under the best conditions. Now imagine yourself in a crisis or emergency situation facing hostile reporters who want answers to their tough questions. What would you do? What do you say?
Learn the basics of news media and the rules of engagement (what you should & shouldn't say). Get tips for composing an effective message and compiling a plan to advance that message using earned media tactics such as print, radio, TV and social media.
By the end of the session you’ll not only have a much better idea of what it feels like to face the media, especially in a crisis communications situation, you’ll have a summary of specific take-away points to help you face a crisis communications situation in real life.
Presenter: Mark Weaver - Communications Counsel, Inc. Your presenter, a national communications advisor with nearly three decades of national and Ohio-based experience with public and private sector clients on crisis communications and media relations. He’ll lead the group through interactive lecture and simulations in the art of dealing with the media, especially in a crisis or emergency situation.
General Session - Innovation Forum
Savvy Awards Luncheon - Sponsored by Rock Solid Technologies